CUSTOMER SUPPORT
At Sweet Rose Couture, we value our customers. If you have any questions or concerns, please do not hesitate to contact us. Our customer support team is available 11-6pm to help you with anything you need. We pride ourselves on providing excellent service and will do whatever it takes to ensure your satisfaction.
Need to get in touch with us? We're always here to help. You can reach us by whatsapp at +65 8333 5212 or by email at sweetrosecoutureshop@gmail.com
. We also have a contact form on our website that you can use to submit any questions or concerns.
FREQUENTLY ASKED QUESTIONS
We want to make your shopping experience at Sweet Rose Couture as seamless as possible. Here are some answers to common questions we receive.
FAQ
Do you offer international shipping? Yes, we offer worldwide shipping. Please note that shipping times may vary depending on your location. What is your return policy? We accept returns within 14 days of delivery. Items must be unworn and in their original condition with tags attached. Please see our Returns page for more information. How do I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our carrier's website. What are your delivery options? We offer standard and express shipping options. Standard shipping typically takes 7-14 business days, while express shipping takes 3-5 business days.
How can I contact your couriers? If you have any questions about your delivery, please contact our customer support team and we will be happy to assist you.